It may be due to your failure to create an order. Please make your order again.

Member— Log in as a member in the upper right corner of the website. Enter [Members] and click [Search for Order Information] to confirm your order.
Non-member— Click [Contact Us] to provide the relevant information such as your order number or the name of purchaser. Our customer service will check it and send a reply to you.

We will not request you by phone or SMS to change your payment method or make additional payment, nor will we request you to provide your credit card or bank account information. If you have received any suspicious message, ignore it to ensure your rights and safety.

※If the goods you have received are inconsistent with your order or have any defect, contact us within 7 days after you have received them. We do not accept any return if you have failed to promptly respond.
※For any return or exchange, you must prepare the invoice, gifts and product-related accessories, and the packaging box must be intact. Do not send the goods back for unknown reasons.

Taiwan— Approximately 3-7 working days
Outside Taiwan— Approximately 5-10 working days

Join membership→Select your goods→Confirm the quantity purchased→Confirm your order information→Order is created→Complete payment→Your goods are shipped

Our website uses ECPay’s third-party payment platform system, which accepts VISA, Master and JCB credit cards.